Privacy Policy
At Chicken Direct Dhone, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing orders, or contacting us.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Mobile number
- Email address
- Delivery address
- Billing information
- Order details
- Payment status
- Product preferences
- Messages or enquiries submitted through our website
We only collect information that is reasonably necessary to provide our services.
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Deliver fresh chicken and meat products
- Contact you regarding your order
- Confirm delivery details
- Respond to enquiries and customer-support requests
- Process refunds or resolve order-related issues
- Improve our products and services
- Maintain website security
- Prevent fraudulent or unauthorized transactions
- Send promotional information where permitted and where you have provided appropriate consent
3. Payment Information
If you make an online payment, the payment may be processed through a third-party payment gateway.
Chicken Direct Dhone does not normally store your complete debit-card, credit-card, UPI, banking, or other sensitive payment credentials on its own servers.
Payment information may be handled directly by the applicable payment service provider according to its own privacy policy and security practices.
4. Delivery Information
We use your name, phone number, and delivery address to fulfill your order.
Your delivery information may be shared with our delivery personnel or service providers when necessary to complete your delivery.
We only intend to use such information for legitimate business and delivery purposes.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Understand how visitors use our website
- Improve website performance
- Provide relevant website functionality
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Website Analytics
We may use analytics and similar technologies to understand website traffic, visitor behaviour, and website performance.
This information may include:
- Browser type
- Device type
- Pages visited
- Approximate location
- Referring website
- Date and time of visits
- Website interaction data
Analytics information is generally used in aggregated or statistical form to improve our website and services.
7. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
- Payment providers
- Delivery partners
- Website hosting providers
- Technical service providers
- Communication service providers
- Analytics providers
We may also disclose information when required by applicable law, regulation, court order, or lawful government request.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Completing orders
- Customer support
- Accounting and business records
- Legal and regulatory compliance
- Resolving disputes
- Preventing fraud
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.
10. Marketing Communications
If you provide appropriate consent, we may contact you about:
- New products
- Special offers
- Discounts
- Delivery updates
- Promotions
- Other Chicken Direct Dhone services
You may request to stop receiving promotional communications at any time by contacting us.
Order-related and service-related communications may still be sent when necessary to fulfill your orders or provide requested services.
11. Third-Party Websites
Our website may contain links to third-party websites or social-media platforms, including Instagram.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
12. Children’s Privacy
Our services are intended for general consumers and are not specifically directed toward children.
We do not knowingly request or collect unnecessary personal information from children.
If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent for certain processing
- Request information about how your data is used
To make a privacy-related request, contact us using the details below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
Chicken Direct Dhone
📞 95818 28082
📞 9398795656