Terms & Conditions

Welcome to Chicken Direct Dhone. These Terms & Conditions govern your use of our website, products, ordering services, and home-delivery services. By accessing our website or placing an order, you agree to these terms.

1. About Chicken Direct Dhone

Chicken Direct Dhone provides fresh, hygienically handled chicken and related meat products through online ordering and home delivery in Dhone and applicable nearby service areas.

Our services include:

• Fresh Chicken Delivery
• Online Chicken Delivery
• Fresh Meat Delivery

We aim to provide fresh, quality products at affordable prices with convenient and reliable delivery.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a contract.
• The information provided by you is accurate and complete.
• You will use the website and services only for lawful purposes.
• You will provide a valid delivery address and contact number.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, and other information displayed on the website are accurate.

However:

• Product images may be for illustrative purposes.
• The actual appearance of fresh meat products may vary naturally.
• Product availability may change without prior notice.
• Actual weight may vary slightly where products are sold or prepared by weight.
• We reserve the right to correct genuine errors in product information or pricing.

Food information required by applicable law should be made available to customers before purchase where applicable.

4. Freshness & Hygiene

Chicken Direct Dhone is committed to appropriate hygiene and safe handling practices.

Fresh chicken and meat products will be handled, packed, and transported with reasonable care to maintain product quality and food safety.

Customers are responsible for:

• Receiving the order promptly.
• Refrigerating fresh meat products appropriately after delivery.
• Following safe food-handling and cooking practices.
• Consuming or storing the product appropriately after delivery.

5. Ordering

Orders can be placed through the available ordering options on our website.

When placing an order, you should provide:

• Correct name
• Valid mobile number
• Complete delivery address
• Correct product and quantity
• Any relevant delivery instructions

Once an order is placed, we may contact you if clarification is required.

An order is considered accepted only after confirmation by Chicken Direct Dhone.

6. Order Acceptance & Cancellation

We reserve the right to accept, reject, or cancel an order in circumstances including:

• Product unavailability
• Incorrect product pricing
• Incorrect or incomplete customer information
• Delivery-area limitations
• Operational issues
• Unforeseen circumstances
• Suspected fraudulent or unauthorized transactions

If we cancel a prepaid order, any eligible refund will be processed through the applicable payment method or payment provider.

Because fresh chicken and meat are perishable products, customers should contact us as soon as possible if they need to request an order cancellation.

7. Pricing

All product prices displayed on the website are subject to change.

The applicable price at the time of order confirmation will normally apply.

Any applicable delivery charges, taxes, packaging charges, or other fees will be displayed or communicated where applicable.

We reserve the right to correct accidental pricing errors.

8. Payment

Where online payment is available, payments may be processed through third-party payment gateways.

Chicken Direct Dhone does not directly store customers’ complete card or banking credentials unless specifically stated otherwise.

You agree to provide accurate payment information and authorize the applicable payment provider to process your transaction.

9. Delivery

We provide home delivery within our available service areas.

Delivery times may vary depending on:

• Order volume
• Delivery location
• Weather conditions
• Traffic
• Availability of delivery personnel
• Product availability
• Other circumstances beyond our reasonable control

We will make reasonable efforts to deliver orders within the communicated timeframe, but delivery times are estimates and are not guaranteed unless expressly stated.

FSSAI guidance requires e-commerce food operators to ensure that last-mile delivery does not compromise food safety.

10. Customer Responsibility During Delivery

Customers should provide a correct and accessible delivery address and remain available to receive the order.

If a customer is unavailable at the provided address or provides incorrect delivery information, additional delivery attempts may be subject to availability and applicable charges.

Customers should inspect the package at the time of delivery and contact us promptly if there is an obvious issue with the order.

11. Fresh Food Returns & Refunds

Because fresh chicken and meat are perishable food products, we generally do not accept returns after delivery for reasons such as change of mind or incorrect quantity ordered by the customer.

However, if you receive an order that appears to be:

• Incorrect
• Damaged during delivery
• Significantly different from the ordered product
• In an unacceptable condition at the time of delivery

please contact Chicken Direct Dhone as soon as possible after receiving the order.

We may request photographs, order details, or other information to assess the complaint.

Depending on the circumstances, we may offer:

• Replacement
• Refund
• Store credit
• Another appropriate resolution

Any resolution will be handled in accordance with applicable law and our applicable refund policy.

12. Product Complaints

For complaints relating to product quality, freshness, packaging, delivery, or other order issues, customers should contact us promptly with:

• Order details
• Customer name
• Registered mobile number
• Description of the issue
• Photographs/videos where appropriate

We will review complaints and aim to resolve genuine issues as quickly as reasonably possible.

13. Food Safety After Delivery

Once the product has been delivered and accepted by the customer, the customer is responsible for appropriate storage and handling.

Fresh chicken and meat should be stored and cooked according to appropriate food-safety practices.

Chicken Direct Dhone is not responsible for deterioration caused by improper storage, delayed refrigeration, improper handling, or unsafe cooking after delivery.

14. Promotions & Offers

From time to time, Chicken Direct Dhone may provide promotional offers, discounts, coupons, or special pricing.

Promotions may have additional conditions, including:

• Validity periods
• Minimum order values
• Product restrictions
• Customer eligibility
• One-time-use limitations

We reserve the right to modify or withdraw promotional offers subject to applicable law.

15. Website Use

You agree not to:

• Misuse the website.
• Attempt unauthorized access.
• Introduce viruses or malicious code.
• Copy or reproduce website content without permission.
• Use the website for fraudulent purposes.
• Submit false or misleading information.
• Interfere with the operation or security of the website.

16. Intellectual Property

All website content, including the Chicken Direct Dhone logo, brand elements, photographs, graphics, text, designs, and other original materials, belongs to Chicken Direct Dhone or its respective licensors unless otherwise stated.

You may not reproduce, modify, distribute, or commercially use such materials without prior written permission.

17. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Maps and location services
• Analytics services
• Social-media platforms
• Hosting and technical services

Your use of those services may also be subject to the respective third party’s terms and policies.

18. Privacy

We may collect and process information necessary to process orders, provide delivery services, communicate with customers, and improve our website.

Please refer to our Privacy Policy for information about how customer information is handled.

19. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to:

• Maintenance
• Technical problems
• Internet or hosting issues
• Security incidents
• Circumstances beyond our reasonable control

20. Limitation of Liability

To the extent permitted by applicable law, Chicken Direct Dhone will not be responsible for losses caused by circumstances beyond our reasonable control, including delays caused by traffic, severe weather, technical failures, or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded or restricted.

21. Changes to These Terms

Chicken Direct Dhone may update these Terms & Conditions from time to time.

Changes will become effective when the updated terms are published on this website.

We encourage customers to review this page periodically.

22. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the business and transaction, subject to applicable consumer-protection laws.

23. Contact Us

If you have questions about these Terms & Conditions, orders, products, or delivery, please contact us:

Chicken Direct Dhone

📞 95818 28082
📞 9398795656