Shipping & Delivery Policy

At Chicken Direct Dhone, we are committed to delivering fresh, hygienically handled chicken and meat products to your doorstep with care and reliability.

This Shipping & Delivery Policy explains our delivery areas, estimated delivery times, charges, and other important information related to your order.

1. Delivery Areas

We currently provide home delivery services in Dhone and selected nearby areas.

Delivery availability may depend on your location and our delivery coverage.

Before placing an order, please ensure that your delivery address is within our service area.

2. Delivery Time

We aim to deliver orders as quickly and safely as possible.

Estimated delivery time may depend on:

• Order volume
• Customer location
• Product availability
• Traffic conditions
• Weather
• Delivery personnel availability
• Other unforeseen circumstances

Delivery times displayed or communicated during ordering are estimates and not guaranteed delivery deadlines.

3. Delivery Charges

Delivery charges, if applicable, will be communicated or displayed during the ordering process.

Delivery charges may vary depending on:

• Delivery location
• Order value
• Promotional offers
• Distance from our delivery area

Any applicable delivery fee should be confirmed before completing your order.

4. Fresh Food Delivery

Chicken and meat products are perishable food items.

We take reasonable care during packing and transportation to help maintain product quality and hygiene.

Customers should:

• Be available to receive the order.
• Check the package upon delivery.
• Refrigerate fresh chicken/meat promptly after receiving it.
• Follow appropriate food-storage and cooking practices.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

• Customer name
• Valid mobile number
• House/building number
• Street/area
• Landmark where necessary
• Correct locality and PIN code

Incorrect or incomplete delivery information may cause delays or prevent successful delivery.

6. Customer Unavailability

The customer should be available at the provided delivery address when the order arrives.

If the customer is unavailable:

• Our delivery personnel may attempt to contact the customer.
• Additional delivery attempts may depend on product condition and delivery availability.
• For perishable products, repeated delivery attempts may not always be possible.

Any additional delivery arrangements or charges will be communicated where applicable.

7. Order Tracking & Communication

Where tracking is available, customers may receive order-status updates through available communication channels.

We may contact customers by phone, SMS, WhatsApp, email, or other available methods regarding:

• Order confirmation
• Delivery updates
• Address verification
• Delivery delays
• Order-related issues

8. Delayed Deliveries

We make every reasonable effort to deliver orders within the estimated timeframe.

However, delays may occur due to circumstances beyond our reasonable control, including:

• Heavy traffic
• Bad weather
• Road restrictions
• Technical problems
• High order volumes
• Unexpected delivery issues
• Local events or restrictions

We will make reasonable efforts to communicate significant delays to customers.

9. Order Changes

Customers should contact Chicken Direct Dhone as soon as possible if they need to change their delivery address, product, or delivery instructions.

Changes cannot always be accommodated once an order has been prepared or dispatched because fresh food products are perishable.

10. Order Cancellation

Because chicken and meat products are perishable, cancellation requests should be made before the order is prepared or dispatched.

Once an order has been prepared or dispatched, cancellation may not be possible.

Please contact us as soon as possible if you need to cancel an order.

11. Damaged or Incorrect Orders

Please check your order when it is delivered.

If you receive:

• The wrong product
• Missing items
• Damaged packaging
• An order significantly different from what you purchased
• A product that appears to be in an unacceptable condition upon delivery

please contact us promptly.

We may request photographs or other information to help us investigate and resolve the issue.

Depending on the circumstances, we may provide a replacement, refund, store credit, or another appropriate resolution.

12. Delivery Confirmation

An order may be considered delivered when:

• The customer receives the order personally; or
• An authorized person at the provided address accepts the order.

Customers should ensure that the order is received by a responsible person and stored appropriately after delivery.

13. Delivery During Unforeseen Circumstances

Delivery may be affected by circumstances outside our control, such as severe weather, natural disasters, road closures, public restrictions, technical failures, or other emergencies.

In such situations, we will make reasonable efforts to complete the delivery when it is safe and practical to do so.

14. Contact Us

For questions regarding delivery, please contact:

Chicken Direct Dhone

📞 95818 28082
📞 9398795656